30 days to return
Contact us within 30 days of delivery. Items must be unworn, unwashed and returned with their original tags.
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Returns and refunds
If something is not right, tell us. We will make the next step clear and treat you fairly.
Start by emailing us
Email pamjos@runbox.com with your order number and the items you want to return. We will reply with return instructions.
Refund to your payment method
After we receive and inspect your return, approved refunds go back to the original payment method. Your bank may need several business days to show the credit.
Exchanges
Need another size? Email us within 30 days of delivery. Exchanges for a different size are free when stock is available. If the size is sold out, we will offer a refund instead.
Damaged or incorrect items
Contact us as soon as you notice a damaged, faulty or incorrect item. Include your order number and a clear photo so we can arrange a replacement or refund.
Items we cannot accept
Worn, washed or altered items cannot be returned. For hygiene reasons, underwear and opened personal accessories are final sale unless faulty. Gift cards are non-refundable.
Before sending anything back
Please wait for our return instructions. Items sent without contacting us first may take longer to identify and refund. Original shipping charges are not refundable unless the item was damaged, faulty or incorrect.
Have your order number ready and we will help.
Start a return